"We have a softball player up for Freshman of the Year nationally, but she does not win in the S-BC."

That one might be easy to explain but you probably won't buy it. Your player is up for Freshman of the Year for the way she's played ALL season. The girl who won the conference FOY probably played better or more outstandingly in CONFERENCE games only overall (I don't know, I haven't looked at the stats) thus that's why she was the conference Freshman of the Year (you'll note that she's not up for the national award). I'm sure there's other factors beside play on the field...maybe grades, outside activities, who knows?

And it's probably a sure bet that your athletic department strongly promoted their players to those who make these award decisions on the national level. So that means she got more pub than any other freshman in the Sun Belt. That has a lot to do with it, too. Most likely they overlooked promoting on the conference level thinking that they had a sure thing on sweeping the conference awards.

As to your other complaint, I can't help you there but let me be the first to offer my condolences that your guy didn't win the conference weekly award and could only get that national one. Sad day indeed.