(04-23-2017 11:08 AM)stinkfist Wrote: (04-23-2017 10:51 AM)DFWMINER Wrote: First she was from Argentina? Maybe she didn't understand gate check?
Second, the attendent could have stated he would find a location for the stroller, making it seem he would look up top in the bag bins but just take it to store below, while asking another attendant to "help" them find their seat. This would have diffused the situation.
There is some fault with the women but I'm willing to give her the benefit of the doubt.
regardless. in this particular situation, dipshite should've been able to handle this scenario w/o it escalating to the level it did.....that's part of his ******* job unless someone brandishes a weapon.....in this case, I don't think the stroller applies....
he's a fat, short, stressed out, worthless POS in a dead-end/high stress job anyway you slice it....
time for his pudgy arse to start stocking shelves or unloading trucks...
I agree he should've handled it better but the media is making this out to be poor innocent picked-on sobbing mother who was just trying to travel with twin toddlers and mean old American Airlines...
• Mother either ignored or didn't read the airlines rules for strollers...
• Mother ignored being told to gate check her stroller (and the gate check tag) and brought the stroller on board.
• When the flight crew realized she was trying to stow a stroller (and a double stroller at that), mother was asked to turn it over. She refused to turn it over.
• poor innocent picked-on sobbing mother started the escalation...
…Then the over the top crew napoleonic crew member escalated it further trying to take it from her forcefully and then proceeded to made it worse when he got mouthy with the passengers who stood up for the mother. He deserves his suspension.
In short after the mother refused to turn over the stroller, the flight crew should've said out loud on the speaker so everyone could hear...
"this flight does not leave until the stroller is gatechecked."
Then everyone knows the mother is the one who is refusing to gatecheck and causing their flight to not leave on time. Don't think the other passengers wouldve been too sympathetic to her if her actions were causing the flight to delay take off.
Bad behavior on both sides of this altercation.
People need to remember they have no constitutional right to fly just because they bought a ticket.
By buying a ticket, a passenger agrees to abide by the airlines posted rules (even the rules we might think are ridiculous or men-spirited). I would guess AA has a reason behind not wanting strollers onboard.
Rules about AA's policy with regard to strollers are clearly posted.
Passengers also have a right to not be mistreated by the airlines employees (even if they are enforcing the airlines rules) which is where meathead steward erred. He will pay for his error for sure.